Welcome to DIGTSYS. This website is owned and operated by HONG KONG TONGHUI TRADING CO., LIMITED ("Company", "we", "us", or "our").

Company Address:

Room D3, 11/F, Luk Hop Industrial Building, 8 Luk Hop Street, San Po Kong, Kowloon, Hong Kong

Contact Email:

service@digtsys.com

By accessing, browsing, or purchasing products from this website, you agree to be bound by the following Terms & Conditions. If you do not agree with any part of these terms, please discontinue use of this website.


1. Website Use

You agree to use this website only for lawful purposes and in accordance with these Terms & Conditions.

You may not:

  • Use the website for any fraudulent or unlawful activity;
  • Interfere with the operation or security of the website;
  • Attempt to gain unauthorized access to any part of the website;
  • Use automated systems or software to extract data from the website without permission.

We reserve the right to suspend or terminate access to users who violate these terms.

2. Products and Services

DIGTSYS is an online retail store offering Access Control systems, Alarm Systems, Music Doorbells, Video Doorbells, Walkie Talkies, and related security and communication products.

We strive to ensure that all product descriptions, specifications, images, and pricing information are accurate and up to date. However:

  • Product colors may vary slightly due to screen settings;
  • Product packaging may differ from images shown on the website;
  • Minor specification updates may occur without prior notice from manufacturers or suppliers.

We reserve the right to modify, discontinue, or replace products at any time without prior notice.

3. Product Availability

All orders are subject to product availability.

In rare cases, inventory discrepancies may occur. If an item becomes unavailable after an order has been placed, we will notify you and provide one of the following options:

  • Full refund;
  • Replacement product of equal value;
  • Waiting for restocking.

4. Pricing and Currency

All prices displayed on the website are shown in the currency selected by the customer.

We reserve the right to correct pricing errors and update prices without prior notice.

5. Orders and Payment

When placing an order, you agree that:

  • All information provided is accurate and complete;
  • You are authorized to use the selected payment method;
  • The payment method has sufficient funds available.

Orders are subject to verification and approval.

We reserve the right to refuse, cancel, or limit any order if:

  • Fraudulent activity is suspected;
  • Payment authorization fails;
  • Incorrect pricing or product information is displayed;
  • The order violates applicable laws or regulations.

If payment has already been processed for a canceled order, a full refund will be issued.

6. Payment Security

We take payment security seriously.

All payments are processed through secure third-party payment providers that comply with industry security standards.

DIGTSYS does not store or have direct access to customers' complete credit card information.

Payment information is encrypted and transmitted securely during checkout.

7. Shipping Policy

We offer free shipping on most products unless otherwise stated.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Delivery Time

Estimated delivery times generally range from 7–15 business days depending on destination, customs clearance, and carrier performance.

Please note that delivery estimates are not guaranteed and may be affected by:

  • Customs inspections;
  • Weather conditions;
  • Public holidays;
  • Transportation disruptions;
  • Other circumstances beyond our control.

Tracking information will be provided once the order has been shipped.

8. Returns and Refunds

We offer a 30-day return policy from the date of delivery.

Customers may request a return if:

  • The item is defective;
  • The item arrives damaged;
  • The wrong item was received;
  • The product does not match the description.

Quality-Related Issues

If the return is due to a confirmed product defect or our error:

  • We will cover the reasonable return shipping cost;
  • Customers may choose a replacement or full refund.

Non-Quality Related Returns

If the return is not caused by a product defect or our error:

  • Customers are responsible for return shipping costs;
  • Returned items must be unused and in original packaging.

Refunds will be processed after the returned item has been received and inspected.

Please refer to our Return & Refund Policy for detailed procedures.

9. Intellectual Property

All content on this website, including but not limited to:

  • Logos;
  • Graphics;
  • Product images;
  • Website design;
  • Text content;
  • Software and functionality;

is owned by or licensed to HONG KONG TONGHUI TRADING CO., LIMITED and is protected by applicable intellectual property laws.

Unauthorized reproduction, distribution, or commercial use is prohibited.

10. Third-Party Links

Our website may contain links to third-party websites for informational purposes.

We are not responsible for:

  • The content of third-party websites;
  • Their privacy practices;
  • Their products or services.

Accessing third-party websites is at your own risk.

11. Disclaimer

All products and services are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, we make no warranties, express or implied, regarding:

  • Product suitability for a particular purpose;
  • Continuous website availability;
  • Error-free operation of the website.

Nothing in these Terms & Conditions excludes rights that cannot be excluded under applicable consumer protection laws.

12. Limitation of Liability

To the maximum extent permitted by law, HONG KONG TONGHUI TRADING CO., LIMITED shall not be liable for:

  • Indirect damages;
  • Consequential damages;
  • Loss of profits;
  • Loss of business opportunities;
  • Data loss arising from the use of this website or products purchased through it.

Our total liability shall not exceed the amount paid by the customer for the relevant order.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Hong Kong Special Administrative Region.

Any disputes arising from the use of this website shall be resolved through good-faith negotiations. If a resolution cannot be reached, disputes shall be submitted to the competent courts of Hong Kong.

14. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Changes become effective immediately upon publication on this website.

Customers are encouraged to review this page periodically.