Once a returned item is received and inspected, we will notify you regarding the status of your refund.

Refund Eligibility

Refunds may be issued under the following circumstances:

  • Approved returns received by our warehouse
  • Orders canceled before shipment
  • Products confirmed to have quality defects
  • Orders that cannot be fulfilled due to inventory issues

Refund Processing Time

After approval:

  • Refunds are typically processed within 3–7 business days
  • Processing times may vary depending on the payment provider or issuing bank
  • Some financial institutions may require additional time before the refund appears in your account

Refund Method

All refunds will be issued to the original payment method used for the purchase.

For security reasons, refunds cannot be sent to alternative accounts or payment methods.

Partial Refunds

Partial refunds may be granted in certain situations, including:

  • Returned items showing signs of use beyond normal inspection
  • Missing accessories or components
  • Returns that do not fully comply with the approved return conditions

Order Cancellation

Orders may be canceled before shipment by contacting our customer service team.

If the order has not yet been processed or shipped, a full refund will be issued.

Once an order has been shipped, it will be subject to our standard return procedure.

Non-Refundable Situations

Refunds may not be available for:

  • Products damaged due to misuse, negligence, or improper handling
  • Unauthorized returns
  • Returns submitted outside the eligible return period
  • Items returned without required components or accessories

Late or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Check your bank account or payment method again.
  2. Contact your credit card provider or payment institution.
  3. Contact your bank, as processing times may vary.
  4. If you still have not received your refund, please contact us at service@digtsys.com.

We are committed to resolving refund-related inquiries as quickly as possible.